Shipping policy

SHIPPING & DELIVERY POLICY

Last Updated: September 1, 2026

At Casanova Furniture, we are committed to providing a smooth and reliable delivery experience. Please review the following Shipping & Delivery Policy before placing your order.

DELIVERY AREAS

Casanova Furniture provides furniture delivery throughout South and Central Florida, including Miami, Fort Lauderdale, West Palm Beach, Naples, Cape Coral, Sarasota, Orlando, Tampa, and many surrounding communities.

Delivery availability may vary depending on your ZIP code, the items ordered, and product availability.

If you are unsure whether we deliver to your area, please contact us before placing your order.

DELIVERY FEES

Delivery fees are determined based on the delivery location, ZIP code, order size, and items purchased.

Applicable delivery charges may be displayed during checkout or confirmed with the customer before delivery.

Certain products, promotions, or orders may qualify for discounted or complimentary delivery when specifically stated.

PROCESSING & ESTIMATED DELIVERY TIMES

Processing and delivery times vary depending on the product, availability, order size, and delivery location.

Once your order has been reviewed and confirmed, Casanova Furniture will provide or coordinate an estimated delivery timeframe.

Please note that all delivery dates and timeframes are estimates and are not guaranteed.

PRODUCT AVAILABILITY & BACKORDERS

Product availability is subject to change.

If an item becomes unavailable or backordered after an order has been placed, Casanova Furniture will contact the customer with available options and, when applicable, an updated estimated delivery timeframe.

We will make reasonable efforts to communicate significant changes affecting the fulfillment of your order.

DELIVERY SCHEDULING

Once your furniture is ready for delivery, Casanova Furniture or our delivery partner will contact you when necessary to coordinate the delivery date and/or delivery window.

Customers are responsible for providing accurate contact information, including a valid telephone number and delivery address.

An adult authorized to receive the merchandise should be available at the delivery location during the confirmed delivery window.

CUSTOMER DELIVERY RESPONSIBILITIES

Customers are responsible for ensuring that the furniture ordered will fit safely into the intended location.

Before delivery, please verify all relevant measurements, including:

* Doorways
* Hallways
* Stairways
* Elevators
* Entryways
* Ceilings and turns
* The intended placement area

Customers must ensure that there is a safe and unobstructed path from the delivery entrance to the intended furniture location.

Casanova Furniture is not responsible for merchandise that cannot be delivered into the property because of insufficient access, incorrect measurements, narrow doorways, stairways, elevators, or other space limitations when product dimensions were available before purchase.

HOME PREPARATION

Before delivery, customers should remove furniture, decorative objects, rugs, pets, and other obstacles that could interfere with safe delivery.

Customers are responsible for protecting floors, walls, doors, and other areas of the property when appropriate.

Delivery personnel may decline to move merchandise through an area that they reasonably determine cannot be accessed safely or could result in injury or property damage.

ASSEMBLY & INSTALLATION

Standard furniture delivery does not automatically include assembly or installation unless specifically stated as part of the order or delivery service.

Assembly or installation services may be available for certain products or delivery areas and may require an additional fee.

Customers should confirm assembly or installation requirements before delivery when these services are needed.

INSPECTION UPON DELIVERY

Customers are strongly encouraged to inspect all merchandise at the time of delivery.

Please verify that all items included in your order have been received and inspect the furniture for visible damage or defects before accepting the delivery.

If visible damage is identified at the time of delivery, please notify the delivery team immediately and contact Casanova Furniture as soon as possible.

DAMAGED OR DEFECTIVE MERCHANDISE

If damage or a manufacturing defect was not identified during delivery, Casanova Furniture must be notified within 24 hours of receiving the merchandise.

Customers may be required to provide photographs, videos, and other information necessary to review the claim.

Damage and defect claims are handled in accordance with our Return & Refund Policy.

Please retain the merchandise and original packaging whenever possible until your claim has been reviewed.

MISSED OR RESCHEDULED DELIVERIES

Customers are responsible for being available, or having an authorized adult available, during the confirmed delivery date and/or delivery window.

If a delivery cannot be completed because no authorized person is available, access to the property is unavailable, incorrect delivery information was provided, or another circumstance within the customer’s control prevents delivery, the order may need to be rescheduled.

Additional delivery or redelivery fees may apply.

DELIVERY DELAYS

Casanova Furniture makes reasonable efforts to coordinate deliveries within the estimated timeframe provided.

However, delivery schedules may occasionally be affected by circumstances outside our reasonable control, including:

* Product or supplier delays
* Backorders
* Weather conditions
* Traffic or transportation delays
* Vehicle or logistics issues
* Building or community access restrictions
* Other unforeseen circumstances

We will make reasonable efforts to keep customers informed of significant delays affecting their orders.

CHANGES TO DELIVERY INFORMATION

Customers should notify Casanova Furniture as soon as possible if the delivery address, telephone number, or other delivery information needs to be changed.

Changes requested after an order has been processed or scheduled for delivery may result in additional charges or delays.

CONTACT US

For questions regarding delivery availability, delivery fees, scheduling, product availability, or an existing order, please contact:

Casanova Furniture
Email: sales@furniturecasanova.com
Website: FurnitureCasanova.com

Our team will be happy to assist you with your delivery questions.