FAQs

Frequently Asked Questions

Why are your prices so competitive?

At Casanova Furniture, we work directly with manufacturers and distributors, allowing us to offer quality furniture at highly competitive prices. Our goal is to provide stylish, quality furniture at prices that make sense for our customers.

Do you have a showroom or physical store?

Casanova Furniture operates primarily as an online furniture store, allowing us to keep our operating costs lower and pass those savings on to our customers.

Our team is available to answer questions about products, availability, financing, and delivery before you place your order.

What areas do you deliver to?

We offer furniture delivery throughout South and Central Florida, including the Miami, Fort Lauderdale, West Palm Beach, Cape Coral, Sarasota, Naples, Orlando, and Tampa areas, as well as many surrounding communities.

Delivery availability, fees, and estimated delivery times may vary depending on your location and the items ordered. Contact us if you would like to confirm delivery to your ZIP code before ordering.

Are the furniture items on your website brand new?

Yes. All furniture sold by Casanova Furniture is 100% brand new. We do not sell used furniture.

Product availability may vary, so we recommend contacting us if you would like to confirm availability before placing your order.

What payment methods do you accept?

We accept major credit and debit cards and offer several convenient payment and financing options.

Available options may include Shop Pay, Affirm, Afterpay, Snap Finance, Progressive Leasing, and Acima Leasing, subject to eligibility and approval by each provider.

This gives our customers the flexibility to choose the payment option that works best for them.

Do you offer financing?

Yes. We offer multiple financing and lease-to-own options through providers such as Affirm, Afterpay, Snap Finance, Progressive Leasing, and Acima Leasing.

Approval requirements, payment amounts, terms, and eligibility are determined by each financing provider.

Is it safe to place an order on your website?

Yes. Casanova Furniture uses a secure online checkout, and payments are processed through established payment providers.

We do not directly store or have access to your full credit card information. Your payment information is handled securely by the applicable payment processor or financing provider.

What happens after I place my order?

After your order is received, our team will review the order, product availability, delivery information, and contact details.

If additional information or confirmation is required, a member of our team will contact you. Once everything is confirmed, we will coordinate the delivery of your furniture.

How long does delivery take?

Delivery times depend on the product, availability, and delivery location.

Once your order is confirmed, our team will provide you with the estimated delivery timeframe and coordinate the delivery with you.

What should I do when my furniture is delivered?

We strongly recommend inspecting your furniture at the time of delivery.

Please make sure that all items included in your order have been received and inspect them for any visible damage or defects before accepting the delivery.

If you notice a problem, please notify our delivery team and contact Casanova Furniture as soon as possible so we can assist you.

What happens if my furniture arrives damaged?

Customer satisfaction is very important to us. If an item arrives with visible damage or a manufacturing defect, please notify us as soon as possible.

Our team will review the situation and work with you toward an appropriate solution in accordance with our store policies and applicable manufacturer policies.

Can I cancel or return an order?

Cancellation and return eligibility depends on the status and type of order. Certain special-order items, merchandise already prepared for delivery, or delivered and accepted merchandise may be subject to restrictions or fees.

For complete information regarding cancellations, returns, refunds, and damaged merchandise, please review our Return & Refund Policy before placing your order.

Can I check product availability before ordering?

Absolutely. Because furniture availability can change, you are welcome to contact us before purchasing to confirm whether a specific item is currently available and obtain an estimated delivery timeframe.

How can I contact Casanova Furniture?

Our team is available to help with product questions, availability, financing, orders, and delivery information.

Contact us through the information provided on our website and a member of our team will be happy to assist you.