Refund policy
RETURN & REFUND POLICY
At Casanova Furniture, customer satisfaction is important to us. We carefully coordinate each order and delivery to ensure that your furniture arrives in the best possible condition. Please review the following policy before completing your purchase.
ALL SALES ARE FINAL
All sales are final. Casanova Furniture does not accept returns, exchanges, or refunds due to change of mind, personal preference, incorrect size selection, color preference, or other circumstances unrelated to damage or manufacturing defects.
We strongly encourage customers to carefully review product descriptions, dimensions, colors, specifications, and measurements before placing an order.
INSPECTION UPON DELIVERY
Customers are strongly encouraged to inspect all furniture at the time of delivery and before accepting the merchandise.
Please verify that all items included in your order have been received and check the furniture for any visible damage or defects.
If you notice any visible damage at the time of delivery, please notify the delivery team immediately and contact Casanova Furniture as soon as possible.
DAMAGED OR DEFECTIVE MERCHANDISE
If your furniture arrives damaged or has a manufacturing defect that was not identified at the time of delivery, you must notify Casanova Furniture within 24 hours of receiving your order.
To submit a claim, please provide:
Your name and order number
A description of the issue
Clear photographs and/or videos showing the damage or defect
Photographs of the packaging when applicable
Claims submitted after the 24-hour period may not be eligible for review.
CONDITION OF MERCHANDISE
Furniture reported as damaged or defective must remain unused and in its original condition.
Please keep the original packaging whenever possible until your claim has been reviewed. Do not dispose of packaging or modify, assemble, repair, or alter the affected merchandise unless instructed by Casanova Furniture.
APPROVED DAMAGE CLAIMS
Once the claim and supporting documentation have been reviewed and the damage or defect has been verified, Casanova Furniture will work with the customer toward an appropriate resolution.
Depending on the circumstances and product availability, an approved resolution may include replacement of the affected item or component, repair when appropriate, or store credit for the value of the affected merchandise.
Cash or credit-card refunds are not provided for change-of-mind purchases.
MANUFACTURING DEFECTS
Manufacturing defects will be reviewed based on the nature of the issue and, when applicable, the manufacturer’s policies or warranty.
Normal wear and tear, accidental damage, misuse, improper assembly, improper care, or damage occurring after delivery is not considered a manufacturing defect.
CANCELLATIONS
Once an order has been processed, prepared for delivery, ordered from a supplier, or scheduled for delivery, it may not be canceled.
Customers should contact Casanova Furniture as soon as possible if they need assistance regarding an order that has not yet been processed.
DELIVERY & ACCESS
Customers are responsible for ensuring that furniture dimensions are appropriate for the intended space and that the merchandise can safely pass through doors, hallways, elevators, stairways, and other access points.
Casanova Furniture is not responsible for merchandise that does not fit into the customer’s property when the dimensions of the merchandise were available prior to purchase.
COLOR & APPEARANCE
Please note that product colors and finishes may appear slightly different depending on lighting, photography, screen settings, and natural variations in materials.
Minor variations in color, texture, grain, or finish that are considered normal characteristics of the product are not considered defects.
CONTACT US
If you need to report damaged or defective merchandise, please contact Casanova Furniture within 24 hours of delivery using the contact information provided on our website.
Our team will review your claim and provide instructions regarding the next steps.
